FOR EVERY SEASON.

FOR EVERY REASON.

"WE RENT MOST EVERYTHING"

What are acceptable payment methods?

Strobel's Rental accepts Cash, Visa, MasterCard, American Express, Discover and checks.


How long is the rental term?

Contractor Equipment and Homeowner Rentals are quoted from one hour to one week rental periods. Daily rates are based on a 24 hour period. All charges are for time out, whether used or not. Please make your selections carefully.


When should I start planning for my "party" event?

This depends on the time of year and the size of the event. During the summer months, allow more time. Reservations start booking in October for the upcoming summer. We can help guide you if you call us in the beginning stages of your planning.


What are the reservation policies?

Party Rentals: We are happy to put a free bid together for you at any time to help you determine your rental needs and your budget. In order to turn that bid into a reservation, we do require a 10% down payment. You can then make changes to your reservation to accommodate your guest list up until 48 hours prior to your event. At that time the reservation will be finalized and the balance owing on your reservation is due to be paid in full. We allow customers to pick-up items up the day before the event and return them the day after the event. Exceptions can be made for our out of town customers.


Canopy Rentals: Again, we are happy to put a free bid together for you at any time to help you determine your rental needs and your budget. In order to turn that bid into a reservation, we do require a 10% down payment. You can then make changes to your reservation to accommodate your guest list up until 48 hours prior to your event. At that time the reservation will be finalized and the balance owing on your reservation is due to be paid in full.


What is the cancellation policy?

Party Rentals: If the reservation is cancelled more than 48 hours prior to the event, the renter loses the 10% down payment. If the reservation is cancelled less than 48 hours prior to the event, the renter is responsible for the full balance of that reservation.


Canopy Rentals: If a canopy reservation is cancelled more than 48 hours prior to the event, the renter loses the 10% down payment. If the reservation is cancelled less than 48 hours prior to the event, the renter is responsible for the full balance of that reservation.


Does Strobel's Rental offer pick-up and delivery?

Yes, we will deliver to and pick-up from your venue for an additional fee during store hours. Our minimum delivery fee, including pick-up, is $50. We will do our very best to get to your site as close to your requested time as possible, however, our pick-up and delivery schedule will be determined by our store hours. Deliveries are "tail-gate" deliveries made curbside or in a manner that is immediately accessible to our trucks. Additional delivery charges will occur for 2nd floor or higher locations, excessive distance for loading and unloading trucks. Tables and chairs should be knocked down, stacked and ready for pickup. All items should be placed in their original containers in the same location as originally delivered. Additional charges will apply if boxes and packaging are not returned. Set up and take down services are available with prior arrangements, at an additional fee. For Party Rentals, We allow customers to pick-up items up the day before the event and return them the day after the event. Exceptions can be made for our out of town customers.


Do I need to check my order?

Absolutely. We want you to know your order is correct. We ask that you or your representative be present to accept and check your order. Once the agreement is signed, you have accepted responsibility for the order as written. Our count of items must be accepted unless we are notified IMMEDIATELY. NO CREDIT will be given for unused equipment.


What is my responsibility when I have the rental items in my possession?

You are responsible for all items during the specified rental period. Items must be protected from weather, vandalism, abuse and theft.


What is the policy on damaged/missing items?

If any items are damaged, lost or stolen during the rental period, the renter is responsible to Strobel's Rental for all replacement charges. Our staff will count your rental items to verify that you have returned everything. We must charge for missing items. Rental charges will continue to accrue until the missing items have been returned or a replacement cost paid. If you find any rental items after the fact, please return them to our office, and we will credit your account.


Does Strobel's Rental offer installation and dismantling services?

Yes, please call us for a quote.


How do I determine what size dance floor I will need? On average, you should calculate three (3) square feet per person. Keep in mind that not all guests will dance. Try to determine how many guests will use the dance floor at one time. The most common sizes for dance floor rentals are 15x15 and 18x18. Our dance floor can be set up inside or outside. If you choose to set-up or have us set-up the dance floor outdoors, keep in mind that it cannot be used anywhere near sand or gravel. It cannot be set-up in a barn, arena or any other location near abrasive or granular material. If it is set up on a lawn or in a field, it may require special modifications to insure stability for guest safety.


Who does the dishes?

We do - however, our customers must rinse all china, glasses, flatware and other food service items free of food before returning them to us. Candelabras must be free of wax, and vases must be rinsed free of debris in order to avoid cleaning charges. These charges can be quite large on big events. We do take a separate check or hold a credit card for a deposit of those items in case of damaged or non-returned items that would be returned to the customer in the event that everything is returned rinsed and not stained.


Who does the laundry?

We do. Linens should be shaken free of food and debris. Wet linens can mildew and therefore be sure linens are dry prior to bagging them. If permanent damage occurs, such as burn, tears, or certain stains - you will be charged for replacement costs. You will not be charged for “normal wear or tear” but should expect after-event charges for linens if excessive damage occurs or necessitates additional cleaning services to remove difficult stains. We do take a seperate check or hold a credit card for a deposit of those items in case of damaged or non-returned items that would be returned to the customer in the event that everything is returned rinsed and not stained. If you have any additional questions, please don’t hesitate to contact our staff.

Strobel's Rental - FAQ's 

GREAT FALLS, MONTANA
CALL OUR STORES FOR AVAILABILITY & PRICING ON ANYTHING THAT YOU ARE LOOKING FOR!

Strobel's Rental FAQ's