STROBEL'S FREQUENTLY ASKED QUESTION


Maximizing Your Event Success: Your Rental FAQ Guide


Navigating the world of event and equipment rentals can be complex, but it doesn't have to be. At Strobel's Rental, we're committed to making your rental experience as smooth and stress-free as possible. From planning a majestic wedding to organizing a family reunion or tackling a home project, our team is here to offer support, guidance, and expert advice. This FAQ guide is designed to address your most pressing questions about rental terms, policies, and services, ensuring you have all the information you need for a successful event or project. Whether you're curious about our delivery services, payment options, or how to select the right size dance floor, we've got you covered. Our goal is to help you make informed decisions, avoid common pitfalls, and enjoy a memorable, hassle-free experience with Strobel's Rental.

GENERAL INFORMATION

1​How long is the rental term?
Rates from 1 hour, to one month or longer. Contractor equipment and homeowner rentals are quoted from one hour to one week rental periods. We also do 4 week rentals (we operate on a 4-week month, not a calendar month.) Daily rates are based on a 24 hour period. All charges are for time out, whether used or not. Please make your selections carefully.
2Does Strobel's offer an overnight rental and rate?
Yes! Pickup up your rental item before we close and drop off the next morning for a special rate. Please call for more details.
3What are acceptable payment methods?
​Strobel's Rental accepts Cash, Visa, MasterCard, American Express, Discover and checks.
4Does Strobel's Rental offer pick-up and delivery?
Yes, we will deliver to and pick-up from your venue for an additional fee during store hours. We will do our very best to get to your site as close to your requested time as possible, however, our pick-up and delivery schedule will be determined by our store hours. Deliveries are "tail-gate" deliveries made curbside or in a manner that is immediately accessible to our trucks. Additional delivery charges will occur for 2nd floor or higher locations, excessive distance for loading and unloading trucks. Tables and chairs should be knocked down and stacked like they were when delivered and stacked. All items should be placed in their original containers in the same location as originally delivered. Additional charges will apply if boxes and packaging are not returned. Set up and take down services are available with prior arrangements, at an additional fee. For Party Rentals, we allow customers to pick-up items the day before the event and return them the day after the event. Exceptions can be made for our out of town customers.
5Do I need to check my order?
Absolutely. We want you to know your order is correct. We ask that you or your representative be present to accept and check your order. Once the agreement is signed, you have accepted responsibility for the order as written. Our count of items must be accepted unless we are notified IMMEDIATELY. NO CREDIT will be given for unused equipment.
6What is my responsibility when I have the rental items in my possession?
You are responsible for all items during the specified rental period. Items must be protected from weather, vandalism, abuse and theft.
7What is the policy on damaged/missing items?
If any items are damaged, lost or stolen during the rental period, the renter is responsible to Strobel's Rental for all replacement charges. Our staff will count your rental items to verify that you have returned everything. We must charge for missing items. Rental charges will continue to accrue until the missing items have been returned or a replacement cost paid. If you find any rental items after the fact, please return them to our office, and we will credit your account.
8Does Strobel's Rental offer installation and dismantling services?
Yes, please call us for a quote.

PARTY & EVENTS

1When should I start planning for my "party" event?
This depends on the time of year and the size of the event. During the summer months, allow more time. Reservations start booking in October for the upcoming summer. We can help guide you if you call us in the beginning stages of your planning.
2What are the reservation policies for Party Rentals?
We are happy to put a free bid together for you at any time to help you determine your rental needs and your budget. In order to turn that bid into a reservation, we do require a 25% down payment. You can then make changes to your reservation to accommodate your guest list up until 48 hours prior to your event. At that time the reservation will be finalized and the balance owing on your reservation is due to be paid in full. We allow customers to pick-up items the day before the event and return them the day after the event. Exceptions can be made for our out of town customers.
3What are the reservation policies for Canopy Rentals?
Again, we are happy to put a free bid together for you at any time to help you determine your rental needs and your budget. In order to turn that bid into a reservation, we do require a 25% down payment. You can then make changes to your reservation to accommodate your guest list up until 48 hours prior to your event. At that time the reservation will be finalized and the balance owing on your reservation is due to be paid in full.
4How do I determine what size dance floor I will need?
On average, you should calculate three (3) square feet per person. Keep in mind that not all guests will dance. Try to determine how many guests will use the dance floor at one time. The most common sizes for dance floor rentals are 12'x16' and 16'x20'. Our dance floor can be set up inside or outside. If you choose to set-up or have us set-up the dance floor outdoors, keep in mind that it cannot be used anywhere near sand or gravel. It cannot be set-up in a barn, arena or any other location near abrasive or granular material. If it is set up on a lawn or in a field, it may require special modifications to ensure stability for guest safety.
5Who does the dishes?
We do - however, our customers must rinse all china, glasses, flatware and other food service items free of food before returning them to us. These charges can be quite large on big events. We do take a separate check or hold a credit card for a deposit of those items in case of damaged or non-returned items that would be returned to the customer in the event that everything is returned, rinsed and not stained. A deposit will equal 100% of the rental charge for all china, glass and flatware orders. As long as items are cleaned as described, refund will be returned.
6Who does the laundry?
We do. Linens should be shaken free of food and debris. Wet linens can mildew and therefore be sure linens are dry prior to bagging them. If permanent damage occurs, such as burn, tears, or certain stains - you will be charged for replacement costs. You will not be charged for “normal wear or tear” but should expect after-event charges for linens if excessive damage occurs or necessitates additional cleaning services to remove difficult stains. We do take a seperate check or hold a credit card for a deposit of those items in case of damaged or non-returned items that would be returned to the customer in the event that everything is returned rinsed and not stained. If you have any additional questions, please don’t hesitate to contact our staff.
7What is the cancellation policy for Canopy Rentals?
If a canopy reservation is cancelled more than 14 DAYS prior to the event, the renter loses the 25% down payment. If the reservation is cancelled less than 48 hours prior to the event, the renter is responsible for the full balance of that reservation.